(aka Terms & Conditions)
By visiting our site and/or purchasing from us, you engage in our 'service' and agree to be bound by the following Terms & Conditions.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.
This page (and any documents mentioned on it) explain our terms and conditions. Please ensure that you read these terms and conditions carefully before using our website, making any orders on our site or subscribing to one of our subscription boxes. By ordering any of our products or subscribing to one of our services, you agree to be bound by the following terms and conditions. You must tick the checkbox at checkout to accept our terms and conditions. If you do not accept these terms and conditions, you will not be able to order from our site, and you may not access the website or use any services. We recommend that you save or print a copy for future reference. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
This website is operated by LovelyboxUK Ltd. LovelyBox is a trading name of LovelyboxUK Ltd, of registered No SC8698677.
Throughout the site, the terms “we”, “us” and “our” refer to LovelyboxUK Ltd. Lovely box Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our ecommerce is hosted on Subbly. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
Our website only intended for use by residents of the UK (United Kingdom of Great Britain & Northern Ireland). We do not accept orders from individuals outside the UK and we do not currently ship outside of the UK. Please do not attempt to place an order if the shipping address is not within the UK as unfortunately your order will be cancelled.
By agreeing to these Terms of Service and placing an order on our site, you confirm that you are legally capable of entering into binding contracts, you are at least 18 years old, you are a resident in the UK and you are placing your order and accessing our site from the UK.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.
HOW OUR CONTRACT IS FORMED
Your order constitutes an offer to us to buy products or subscribe to a subscription box, all orders are subject to acceptance. Acceptance will be confirmed by sending you a dispatch email to confirm that your order has been accepted and product dispatched. The contract is not confirmed until we send you a dispatch email. Our subscriptions consist of one initial upfront charge and then recurring charges at a specific period, as agreed or chosen by you. By entering into this agreement, you acknowledge that your subscription has an initial and recurring payment plan and you accept responsibility for all charges prior to cancellation.
To terminate your authorisation, cancel your subscription or change your payment method, log in to your account or contact firstname.lastname@example.org for help. By subscribing you are agreeing to pay recurring subscriptions for an indefinite time until cancelled by either you or us, on the subscription terms set out when you made your purchase. You can cancel your subscription at any time after your initial delivery and you will not be charged for cancellation. Any cancellations prior to the first delivery (where the initial subscriber discount has been processed) will be subject to your order being cancelled and a refund being processed. You can re-subscribe at any time, but we reserve the right to deny re-subscription for any reason. We also reserve the right not to renew your subscription at any time without giving any reasons for our decision.
Following your initial subscription period, your subscription will be automatically renewed. Any subscription cancelled before the initial subscription box has been shipped is eligible to be refunded by us as no intention has been made to subscribe and the initial rate is for 'subscribers' only. If you would like to cancel your monthly subscription with us, you must cancel in your account within sufficient time to avoid receiving the following months box (Please check your customer account or email us on email@example.com for the exact date, as your payment date may vary). Customers that cancel after the deadline will receive the following monthly box as their last one.
OUR REFUNDS POLICY AND YOUR CONSUMER RIGHTS
As a consumer you may cancel a contract within 14 days, beginning the day after your receive your first box or products. You will receive a refund of the full price (minus the cost of any postage or delivery costs) as set out in accordance with our returns policy below. To cancel a contract (subscription), you must login to your customer account or email firstname.lastname@example.org. The products you ordered and received must be returned to us as soon as possible (within 7 days). It is your responsibility to pay the cost of returning the products and you have a legal obligation to take care of the products whilst they are in your possession. Products must be returned to us in the condition that you received them in, otherwise a refund may not be issued. This does not affect your other statutory rights as a consumer.
If you return a product to us because you have cancelled your subscription contract within the 14 day 'cooling-off' period, we will process your refund as soon as possible and this will be within 30 days of you giving notice of your cancellation. We will refund the full price of the product you purchased and any applicable delivery charges (you are responsible for paying to return the products to us should you cancel your contract as set above). If you are returning a product because you do not agree to a change in these terms and conditions or because you believe that the product is defective, faulty, or damaged, we will examine the returned product. Should you receive a faulty, broken or damaged item, we will replace the item with an identical item, should an identical item not be available, we will replace the item with a product of the same or higher value. Should this not be possible, we will refund the price of the defective product. We will usually issue any refunds using the same method you used to pay for your purchase.
All notices given must be emailed to email@example.com or made via your customer account. You must give your name, address, registered email address and order number so that your cancellation can be processed. Notice emails will be replied to to confirm receipt. To prove you have served notice, you should keep a copy of the email, to show it was sent to the specified e-mail address.
TRANSFER OF RIGHTS
When you take out a subscription, the contact between us and you is binding. You must not transfer, charge, assign or dispose of a contract without our prior written consent. We may transfer, charge, assign, sub-contract or dispose of a contract, at any time during the contract term.
We warrant that products purchased from our site will upon delivery; be of satisfactory quality, be as described and reasonably fit for purpose.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. We cannot be held responsible for any information on our site relating to the brands we feature in Lovelybox subscription boxes, including but not limited to, the RRP price of the products, size of the samples, information on the brand, how the brands products can be purchased, the validity of discount codes provided by brands we feature or the description of the brand or products included in Lovelybox subscriptions, this information is given for guidance only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Should we change the price of a subscription box, you will be notified in advance and will have the option to cancel your subscription should you wish to do so.
The price of our products and our shipping charges are listed on our site. Prices do not include VAT as we are not VAT registered, should this change, our pricing may be altered and this page will be updated. Product prices and delivery charges may change at any time but will not affect any orders that have been accepted and a dispatch confirmation has been sent out for.
PRODUCTS OR SERVICES
(if applicable) Certain products or services are available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy (See Return Policy below for more information). We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. Our subscription boxes and the contents are offered for personal use and may not be purchased for resale use. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
GIFT CARDS, VOUCHERS AND DISCOUNT CODES
We may offer discount codes, discount promotions, gift cards or other vouchers, the voucher is deemed to have been sold at the time of payment. Our terms and conditions become applicable between us and the holder of the voucher when the holder uses their voucher or gift card. We reserve the right to withdraw or cancel any voucher for any reason at any time (except for gift cards). Any discount codes may apply to the price of the products only and not to shipping charges, please check your discount code for full terms and conditions related to the specific promotional code. Gift Cards and Gift Vouchers purchased from our site are dispatched via email only (no hard copy is sent by post) please contact us immediately if you do not receive your Gift Voucher by email.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties, including featured brands. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest, giveaway or competition entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
COMMUNICATION WITH YOU
For the purpose of our contract you agree to receive electronic communication and you acknowledge that all contracts and agreements, that we send to you via email or that are displayed electronically on our website comply with any legal requirement that such communications be in writing. Most communication with us will be electronic and you acknowledge this by using our website or placing an order on our website. We will add notices to our website or contact you by email should we need to provide you with any information or updates. This does not affect your statutory rights.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall LovelyBox , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
INTELLECTUAL PROPERTY RIGHTS
All works on our website are subject to copyright and are protected by copyright laws. You are not permitted to print, download or copy any portions or extracts of our site. You must not use any parts of our website for commercial purposes. If you review any products or post any comments to any website, blog or social media network, you must ensure that such comments are your fair and honest opinions. By subscribing to one of our services or purchasing any of our products, you authorise us to quote you on our site, social media or as we see fit in marketing or promotional materials. We will credit your name or username on any quote we may use from your comments, reviews or posts mentioning our products or services.
=By submitting content to LovelyBox Ltd you grant us a perpetual, irrevocable, worldwide, royalty-free, non-terminable and non-exclusive license to use, distribute, copy, modify, display, create derivative works on our websites, print collateral or other materials. Should you submit any works or content to us, you confirm that you have the full right to grant us the licence as detailed above. We will be fully entitled to use any content that you post or send to us and we will not be liable to make any payment to you. You agree to waive any rights in any content that you post or send to us. If you do not want to grant us the above rights, you must not submit any content to us. This may include but is not limited to; competition entries, reviews, articles or images you have taken of our boxes or products and submitted to us.
You agree to indemnify, defend and hold harmless Lovelybox Ltd (t/a Lovely Box) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service or provisions of a contract is determined to be unlawful, invalid, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. Conditions and provisions which will continue to be valid to the fullest extent permitted by law.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Your order will be fulfilled by the delivery date noted in your dispatch email, or usually within 30 days of the date of the dispatch confirmation if no date has been given (for example, for orders of Limited Edition boxes, which we may not send out on a specific day of the month), other than in exceptional circumstances. You understand that occasionally due to problems with our suppliers, the fulfilment process, with sourcing stock or other reasons out of our control orders may be delivered more than 30 days after the order was placed. You will not be eligible for a refund if there are any unforeseen delays. Products will be at your risk from the point of delivery and will only be owned by you once we have full payment for the products and delivery charges. Once delivery has been made, we take no further responsibility for the shipment and products will be at your risk from the point of delivery. In a case of damaged or missing products, you must contact us within 14 days from the delivery date. In the case of a lost or missing box, you must contact us within 14 days from the date of shipment. Any complaints received after 14 days of your box being shipped will not be eligible for a refund or a replacement box. It is your responsibility to ensure that the shipping address provided is correct, we cannot be held responsible for orders shipped to an incorrect address. We can only ship to the address provided in your customer account.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible should we not be able to meet our obligations under a contract due to events outside of our reasonable control. For example including but not limited to; any strikes or industrial action, riots terrorist attack or threat, flood, fire, earthquake or other natural disaster. Impossibility of the use of telephone networks or impossibility of use of public or private transport. Under such circumstances, our contract is deemed suspended for the period that the event continues. We will make all reasonable efforts to find a solution so that our obligations under the contract can be performed.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Edinburgh, United Kingdom.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website at any time. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. We have the right to revise and amend these terms and conditions from time to time to reflect any relevant changes. You will be subject to our terms and conditions at the time that you order from or use our website.
Any questions about the Terms of Service should be sent to us at firstname.lastname@example.org